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StellarTRACKS's powerful search and filtering capabilities allow efficient logging and tracking of all facility and service problems. By interfacing seamlessly with the StellarRAD OSS suite, immediate trouble issue sharing is possible throughout your organization.
- Automatic ticket generation for network faults
- Assign an importance level for each trouble based on weighting parameters you define
- Time-sensitive priority escalation
- Automatic e-mail notification
- File attachments
- Configurable outage time calculation factors, including the ability to track the time spent waiting for outside vendors
- An automatic audit trail for each ticket that can be supplemented with user comments
- Mass create a ticket for every affected subscriber based on an equipment failure or cable cut
- Time zone management capability
- User-configurable sorting and filtering
- Job step designation based on trouble reported
- Flexible architecture allows you to create your own trouble and resolution code types
- Related tickets can be linked together
- Instant access to child-tickets from parent-ticket and vice versa
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