| StellarTRACK: |
| StellarTRACKS's powerful search and filtering capabilities allow efficient logging and tracking of all facility and service problems. Up-to-the-minute trouble and status tracking is possible throughout an organization, from inception of the problem through its resolution. |
| Features: |
- Automatic ticket generation for network faults (Note: custom programming required for StellarTRACK’s available API interface).
- Importance weighting assignment for each trouble ticket based on defined weighting parameters.
- Time-sensitive priority escalation.
- Automatic e-mail notification.
- Configurable outage time calculation factors, including the ability to track time spent waiting for referral ticket vendors.
- An automatic audit trail for each ticket that can be supplemented with user comments and ticket status assignment.
- Ability to assign a ticket to a technician and/or department.
- Time zone management capability.
- Customizable user interface setting retention for end users (column sequencing, sizing and filtering).
- User-defined problem reported, found, and resolution code tables.
- Related tickets can be linked together.
- Instant access to child-tickets from parent-ticket and vice versa.
- Custom API programming available to facilitate the process of interfacing with existing OSS software.
- Extensive user interface filtering and sequencing.
- Extensive commenting and file attachment capability.
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